For office managers, being busy is an understatement. They not only have to find ways to help the practice grow and flourish, but they are busy with the ever-growing to-do list, hiring, training, payroll, marketing, customer service and the list goes on and on.
Office Managers have an important job in your practice because they take your vision and turn it into a reality. One important task at a time. As the practice owner, you are the visionary. But your Office Manager? They implement your vision. They work directly with you to help you achieve your goals. They should be focusing on things like money management, improving efficiencies with the practice, getting the team to work smoothly, holding the vision accountable to metrics, meeting goals, completing payroll, marketing, hiring, and business development.
What does “upskilling” mean?
Upskilling refers to the process of individuals learning new skills through training or education. When you upskill your team, you give them the opportunity to gain new skills that will help them either perform their current job more efficiently or fill in a position with more responsibilities and help them grow in their knowledge and skillset.
There are many benefits to upskilling your office manager.
When you take the time to properly train your staff, including your dental office manager, you are giving them the skills to perform their job in an efficient and effective manner. It the long run, when you train existing employees, you are actually saving yourself time and resources that would otherwise be spent recruiting and training new team members.
When your office manager has the tools to succeed, it will also help your practice grow and flourish. Employees are more inclined to work harder and overall, productivity and morale will increase. This will also trickle down to your patients. Customer care will increase when employees are happy in their role and with what they are doing. It’s a win-win for everyone.
Studies have shown that organizations with a career development program demonstrate up to 250% higher productivity!
Our new HR Management Bootcamp was created to help your office manager handle HR like a pro. This course was designed to give managers the basic tools to seamlessly handle numerous HR situations such as interviewing, orientation, discrimination, discipline, and termination in half the time it normally takes. Our HR Management Bootcamp empowers your office managers to effectively lead your team and business to success by using sustainable systems for growth and retention within your practice.
Our course starts on March 15! For more information please get in touch with us today!