How to Communicate Effectively in a Dental Office

How to Communicate Effectively in a Dental Office

Have you heard the saying “Communication is key”? Well anyone who has ever said this is right! When it comes to team building, relationships, friendships, anything dealing with human connection, communication is at the top of the list for being one of the most important factors to success. But what does effective communication look like and how do we measure success within a team when it comes to communication? We will answer these questions and more in this blog on how to communicate effectively in your dental practice and give you 5 strategies to improve company communication. Before we dive in, be sure to download our FREE Dental HR Checkup to start improving your practice culture and morale today.

Communication impacts:

It impacts the quality of patient care – from the moment they call your practice to book an appointment, to the moment they walk in for the first time, when you present treatment, and when they check out. If patients are getting different answers and explanations for different people, then the trust could be broken and it could impact if they move ahead with treatment, return to your practice or refer others.

Communication impacts:

Your culture and team environment. If your team hears you say one thing one day and another thing the next day, or hear you telling them what to do and you don’t follow those same words or principles- you break their trust.

Whether you like it or not, you are creating the culture. If you do nothing and avoid team meetings, morning huddles, or are hiding in your room, this is fueling poor performance and disconnects which equals employee turnover, loss of revenue and dissatisfied patients.

Communication is key and it could be that missing link that could take your practice from surviving to THRIVING!

Here are the 5 strategies to improve company communication

1) The first step is to understand who you are as a leader – what is your communication style? If you do not know where you are going or what you want, how can you expect others to follow you? This would be like filling a bucket with holes full of water. It all comes pouring out and nothing to show for it.

2) The second step is to understand what motivates and drives every team member because what drives you is different than what motivates your team. You may feel frustrated that you have to explain the same thing over and over again, but the real reason why your team isn’t getting it is because you are explaining it the way that makes sense to you…not them! So, the light bulb or connection hasn’t been made in their mind. Also, they could be the personality type that requires a lot of detail before they feel confident on the results they can provide. To you they may seem to be procrastinating but in reality, they don’t have all of the information to connect the dots for them to jump in and do it. So, if they don’t get it, it doesn’t mean they are a bad employee. It means they need a different approach. As the leader, it's your responsibility to help your team understand what you are looking for and give them the tools, resources, and guidance for them to be successful in doing that.

3) The third step is to have accountability processes. We need check-points to make sure we are on track to reach our goals or complete a project. If we aren’t, we are finding things out last minute and when things are at the point of no return. When we have measured and tracked this and know we are off track and can follow the process to correct ourselves and get back into alignment.

4) The fourth step is to have regular communication and check-ins to see if there are any obstacles that could prevent us and them, from reaching our goals. We can find this out, resolve the problem TOGETHER, make the needed changes to reach our final destination TOGETHER!

5) The fifth step is to create a safe environment for our team so they can flourish and thrive. That’s where having open communication for your team to express their concerns, ask questions, and make suggestions is so important. If this isn’t available, they will NOT go above and beyond for you or your patients, they will do the bare minimum to fly under the radar, so they don’t make any noise to provoke you to micromanaging them.

Effective communication goes a long way. In fact, it can make or break your practice and determine how successful your practice is. Without proper communication, things can fall into the cracks and unresolved issues continue to build. If you’re ready to start implementing these strategies today so that you can get your team on the right track, don’t forget to download our free Dental HR checkup eBook down below

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