Non-compliance is an exorbitant problem in the workplace. It can cost business owners time and money, as well as affect productivity. But it doesn't have to be this way! In this blog post, we will discuss how you can create a culture of compliance at your dental practice. We'll take a look at some common causes of non-compliance and provide solutions that work for any size office.
When looking at issues of non-compliance, it is important to analyze some root causes. Here are 5 common causes of non-compliance:
• Unclear requirements in the workplace. Employees may not be following your rules because they are unclear about what your expectations are for them in different situations, or how to go above and beyond for you when it comes time to make an impact on the company. Clear up this confusion by providing clear guidelines that lay out exactly what is expected of your team.
• Lack of accountability. It is important to hold employees accountable for their actions in the workplace, and many times this means terminating people who repeat non-compliance time after time. If you have a consistent issue with your workforce that needs addressing, it may be due to a lack of accountability on both sides - yours and theirs.
• Excessive bureaucracy. Bureaucracy in the workplace can cause employees to feel like there is no room for individual thinking and that everything has to be done by the book, even if it isn’t effective or efficient. This leads them to believe they don’t have any say over how their daily tasks are completed - so why should your team bother trying to do things the right way if they feel they need to get clarification?
• Unclear company values. Employees may not have a clear idea of your company’s values, or how their work fits into these larger goals. If they don't know what you expect from them and why it's important that they follow through on certain projects (and also if they don't really understand how their work fits into the larger picture of your company's goals), they may not be doing things that are in line with what you’re looking for.
• Lack of communication between employees and management/leadership. Employees feel disconnected from leadership, which leads them to see little benefit in following rules or giving their best effort. When employees feel as though they are not part of the decision-making process, or there is a lack of communication between those who provide direction and those who carry out tasks, it can lead to feelings of isolation and an unwillingness to follow through on instructions.
We hope you found these insights helpful. If so, please share this blog with your team to help them understand how they can work together to overcome non-compliance in your office. The more people know about the root causes of non-compliance and what is happening at their workplace, the better off everyone will be.
It's also important that employees are aware of how they can proactively improve compliance among themselves--by making sure all teammates have clear requirements, taking responsibility for other peoples' actions if something goes wrong, simplifying bureaucracy by communicating clearly when it does exist, ensuring company values are communicated well throughout the organization (even through small things like office decor), and staying informed on changes within the company via email or announcements from leadership.
Does your dental practice have a culture of compliance?
Not sure? A good starting point is to contact our team and we can walk through and help your practice meet employment standards and create a compliant, safe, and healthy (& happy) workplace.