How Important is Cross Training your Team?

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Is there really value in cross-training? Of course there is! People get sick, go on holidays and need time off for one reason or another. Maybe you can get by for a day or two, but it can impact your office and team’s performance, especially when the ONLY person who knows how to complete that task is the one missing! That is exactly why it is important to cross train your team, so productivity, efficiency & quality of patient care do not suffer. Here are a few reasons why it is beneficial to cross train for better and effective management.

Relevance of Cross-Training

Simply put, cross training implies training the employees in a manner that they are able to handle each other’s responsibility in the absence of one another. This would allow the practice to operate smoothly even when one or more of their employees are on leave or have resigned from their jobs. Dental practices that have cross trained team members can add value in more ways than one:

A Well-Connected Team: One of the biggest advantages of cross training is that it allows the practice to train their staff appropriately and generate awareness around the working style and requirements of each team member. This allows the team to understand each other’s roles.

Improve Efficiency: Another benefit of cross training is that it improves their overall efficiency. When one employee trains another employee he/she is adding value to their own profile as well as enhancing the knowledge of the other employee too. It’s a win-win situation for everyone. This enables one employee to better analyze and understand their role and think of unique ideas or ways to train other employees. This allows dental practices to build trust within the organization, improve communication and encourage their employees to learn new and exciting skills.

Improving the Work Environment: With cross training, dental practices can improve the overall work culture and environment, thereby allowing employees to perform different tasks instead of engaging in the same thing on a daily basis. Rather than performing the same set of responsibilities every day, dental assistants and other professionals will get the unique opportunity to handle different job roles and portfolios and explore their true potential and capabilities.

Function Smoothly: Cross training enables dental practices to function in an uninterrupted and smooth manner. When an employee is sick or is no longer working for the practice, another person can jump in and ensure that the practice continues to running smoothly. Thus, it allows dental offices to cater to their patient’s needs and even if they are running short-handed.


We know cross training takes time and it is extra work, but the benefits are worth the time and effort.


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