Welcome back to week 3 of our “How to Attract & Retain Top Talent” series. Last week, we discussed what to look for when hiring your next employee. We talked about some top-notch qualities to look for when hiring. This week we will be discussing Recruitment and the Screening Process.
If you have a thriving practice, hiring someone becomes a tough decision, as you want only the best on your team. During the interview, you may have felt excited about a candidate, only to find out a short time later that he or she has not turned out as per your expectations.
Let’s go over some ideas on how you should screen potential candidates and avoid any future
Accurate job descriptions
Remember this all goes back to what we have been discussing the past few weeks: reverse engineer how you want to grow your practice and then determine what KPIs you need to look for with your new hires. Using this information and putting together a job description for this position will help you in more ways than one! Your job description should state what the ideal candidate needs to bring to the practice. A good job description provides a clear and concise summary of a position’s duties and responsibilities. It outlines the essential qualifications and requirements of a candidate. In addition, a properly written job description explains the core competencies required for the position. First, it will serve as your checklist when you are screening and interviewing. Secondly, when you hire your new employee, it will outline exactly what is expected of them and you start the relationship on the right foot. Third, it will help with future performance evaluations to see where they are excelling and in which areas they need coaching and further improvement. I am sure I can name about 10 other reasons about how important a job description is but we will save that for another day ☺
Change the focus of the interview
The natural tendency during the interview is to concentrate on technical questions. Don’t get me wrong; the need for technical skills should never be undermined. If you look back at all the encounters with your previous employees that didn’t work out, you are bound to agree that things did not work out with the employee, not ‘only’ because of technical skills. There is always more to it than that. You also need to take into consideration the individual’s personality and attitude. Remember that someone’s true personality and attitude come to the forefront after a point of time. If you are basing your screening process only on technical knowledge, then the entire focus of your interview is incorrect. To hire great employees, one should include both personal, behavioral AND technical questions in the screening process.
Depending on the level of candidate you’re interviewing, their responses can provide excellent insights into their level of acumen and philosophies. Make sure to look for compatibility, not just likeability. We tend to hire people who are similar to us but remember you already figured out your new hire avatar so stick to that.
Here are a few examples:
- Tell me about a time where you went above and beyond for a patient
- Tell me about the most difficult procedure you have performed? Why did you find this difficult and what did you learn while performing it?
- How would you handle a situation where you were faced with an irate patient who was angry over the length of their wait before they saw the doctor?
Good questions hey? See how their answers line up or reflect the KPIs you are looking for. Asking situational questions where the answers will show their personal, behavioral and technical abilities. Next week we will dive deeper into this subject and really analyze questions and the answers to listen for!
Until next week!