How to Be a Great Boss in a Dental Practice
What are some of the things that help to build a successful dental practice? Expertise, patient satisfaction, and professionalism, just to name a few. But is there something more? That’s right… the head honcho! There is a fine line between being a good boss and a great boss.
Establishing good team dynamics
Just being a good boss is not enough. You should understand that managing and keeping the team happy are equally important. Before you sign a contract with someone, you should chalk out the hierarchy of the office. You need to establish your position and what is expected out of your team. This is not a power game, but you need to map out what is expected of your team. Most problems arise from expectation mismanagement. You cannot have respect unless you have earned it. So make your stand clear about the different rules and policies which you think will be effective to run the office.
Communication is important
Communication is a two-way thing. If you expect your employees to listen to you, you should, in turn, listen to them. Try holding a monthly meeting to talk about what is working and what could use improvement. Ask for your team to offer suggestions and give their input. You want your team to feel just that... that they are part of a team! Having regular or quarterly performance reviews will help provide an excellent forum that will encourage communication.
Closely follow the office manual
When you are a dentist, you cannot enforce or follow the daily operations unless you know the office manual by heart. If you adhere to the policies, you will be confident and consistent in your approach. If you find anyone within your team disregarding the policies, you should talk to them and ask them to make the necessary changes. This is something very important for the smooth running your business.
Creating the trust factor
If someone comes to you with an issue, it is absolutely mandatory to address it and try to resolve this issue. This helps to build trust. They should be able to trust you to come to you with their problems. If your team feels that you are helpless in a situation and cannot influence (or make) a decision, they will start doubting your leadership, which is not really the message you want to send.
Documentation can help
All dentists know the importance of documentation. You need to document everything from patient charts to personal issues. In case there is an issue, refer to the office manual, document the issue, review the entire incident and work with the individual to find out a solution. If the issue is related to performance, then sit with the person, set your expectations clearly, make that person sign the document, which notes that in case of any compliance failure, it could result in termination.
Even when you are a boss, you can be a good team player. Your team should look up to you as a leader and not always as a boss. Make the work environment a place where your team wants to come into work, where they know you will be there to support them and offer encouragement. Don’t just be a good boss, be a great boss! Your team with thank you for it!!
Until next time.
Ideas To Increase Productivity
We know running a successful office requires a lot of work! That brings us to the question of finding reliable ways to help increase productivity, improve practices, and increase profit margins. Here are some ideas that can help increase productivity in your dental practice.
Educating the team along with yourself for good practices
You need to educate yourself and also your team about good business practices, which can ensure improvement and growth. Begin with basics like increasing customer satisfaction, and learn to identify ways through which you can reduce waste and cut back on unnecessary spending. You need to motivate your team by telling them what they can do and how they can help! Ask your team to pay attention to concepts of value and how the practice can benefit from these ideas.
Think about incentives
Incentives play a major part in creating excitement among team members to excel. Who doesn’t love to be rewarded or recognized for a job well done?! The basic thing is that you need to keep your team happy to have a productive environment. However, there are two things to remember when you develop an incentive plan for the practice. First of all, think of how incentives can be earned and what kind of incentives you can offer. The first is inevitably related to good metrics like positive results from customer surveys. The second one, however, might be a little trickier. You cannot always relate the incentives with cash. Sometimes the employees cannot see the relation between hard work and money because by the time they utilize the bonus they simply forget about the association. Instead, things like a small paid vacation, shopping spree, spa days (just make sure to invite us!) or other rewards are much more effective.
Reinventing the patient experience
If you were to take a survey, you will find that most of the patients do not find a visit to the dentist’s office a pleasant experience (sorry about that!). Changing that perception holds the key to a successful dental practice. You need to change the mindset of the people and you need to make the patient experience very impressive. Whatever you do, you need to make the customers happy. And happy people will not only come back to you but will also recommend you to friends and family. Positive word of mouth goes a long way!
Keeping up with the latest technology
If you want to improve the entire process in your dental practice, you need to keep up with modern technology and programs. You need to have a good data management system, a modernized administration process and include proper business process software. This software not only helps to regularize the data, they also ensure that patients can securely fill out forms in compliance with legal rules. This helps to improve performance and reduce mistakes.
There are many other avenues you can take to make your dental office more productive, but these are just a few examples. Find what works best for you and your office. But one important thing to remember is having happy team members and patient's goes a long way towards a successful dental practice.
Until next time!
Top 5 Questions to Ask At Your Next Dental Job Interview
Congratulations! Your resume has impressed the Dentist and they just asked you to come in for an interview. Now what???
As an aspiring dental professional in this competitive job market, you NEED to make a genuine first impression to stand out! One way to get started is to find out about the dental practice you are planning to join. While, preparing the relevant documents, resume and gathering details pertaining to your previous work experience and skills are important, it is impertinent that you make a list of questions that you would want to ask your future employer. Interviewing the interviewer...make sure this new office will match your needs, goals and lifestyle!
Here, take a look at the top 5 questions that you must ask during your next interview!
1.What is Your Dental Services Philosophy?
Simple right? Make sure to listen carefully! Their answer is important and can give you a good indication of their office and patient philosophy.
Now ask yourself- "Does this match my philosophy? Are they providing the level of patient care, services, and treatment that I would recommend to my family/friends? Is this environment somewhere I would be happy spending 8+/hours a day in?
Deep...I know! But this a great question, it not only shows your genuine interest to fit in but you will also help you to figure out if you will be happy working in their office. Being happy and satisfied with your work will make you a better dental health care provider and a better team player!
2.What type of Dental Technologies are you currently using?
If you wish to become a successful dental professional then make sure you join an office that offers modern, sophisticated and advanced dental technologies, software, and services! This will help you gain an insight into the world of dentistry and expand your knowledge and skills. You will also grow into a more efficient, experienced and effective dental professional in the future.
This question lets them know you are eager to apply your valuable skills and take their office from good to GREAT!
3.What are Your Future Plans? How are you growing?
This answer will help you find out more about their exact expansion plans, roadmap, new services and future goals. You will be able to let them know how your previous skills and experience can help them reach their goals! It shows your value now and as a long-term employee!
4.What would be my role in your company?
You may be saying..."Hello! It's for as a Receptionist/RDA/RDH!"... Yes, BUT, it's important to understand the kind of position the company is willing to offer you. As an aspiring dental professional, you must find out more about your specific role within the organization. Their answer will give you a chance to see if this position will offer room for growth, promotion, and longevity in their office.
5.What would be our next step?
This question should be asked right when the interview has reached its conclusion. Remember, no company will disclose whether they would be hiring you right away. But by asking such a question, you will send a strong message - you are interested and enthusiastic about working with them! Plus, after asking such strategic questions, why wouldn't they hire you?!?
Need help with your job search? Find out how Stream Dental Staffing Solutions can help you find your dream job faster!