How do I REALLY know this is the right person for my Dental Practice?
Welcome back! We hope you downloaded our free guide on sample interview questions and questions/topics to avoid asking a potential candidate. If not, you MUST download it now, we shared some valuable tips that you can’t afford to miss out!
The next step to find and hire your next employee of the month: do your due diligence! All candidates who apply for the position have one goal in mind- to get hired. They will do and say whatever it takes to make sure this happens! Do not be fooled… remember, you are investing your time, money and practices reputation on this person. They need to be top notch!
Here are some tips:
Reference checks are often overlooked and misunderstood
Would you ever buy a house without getting a home inspection first? You could be potentially walking into a money pit. Of course, you wouldn’t risk losing thousands of dollars! So why would you hire someone without doing a reference and background check?!?
Conducting reference checks can be one of the most important steps in the selection process. Since past performance is often the best indicator of future performance, references allow you to talk to their former employers in order to determine if the candidate being considered is the best person for your practice!
By conducting reference checks, you can avoid costs associated with failed probation periods and poor performances which can impact your current team dynamic and quality of patient care and damage your reputation.
Before making the calls, it is good practice to make a list of questions so that you are asking the same set of questions, giving you a consistent frame on which to base your decisions. All questions should be job-related and legal. You cannot ask questions during a reference check that you are prohibited from asking during an interview. – Don’t worry! We’ve got you covered…download some sample questions here
What kind of checks should I do?
There are a variety of checks you can perform on your potential employees. But first, before you begin this process, you must obtain consent from the applicant to contact their references!
Aside from reference checks, background checks should be next on your list! Performing background checks on your potential employee is an effective way to discover potential issues that could affect your business. We already touched on this here on the blog, but this candidate will have access to patients personal, medical and financial information! Sadly, fraud is very prevalent in our industry. Taking this one step could save you THOUSANDS! Another thing to consider is that this candidate will be working directly with or on your patients. What if there was a serious conviction in their past of substance abuse or a sexual offense? You could be leaving your patients and your practice vulnerable! A lot at risk here!
There are several companies that can perform a thorough background check that covers criminal reports, credit history, educational verification and much more! To process a background check, you need written consent from your employee. For prospective employees, the credit check should be completed only after a conditional offer of employment has been made in writing.
In summary, bad hiring decisions can and should be minimized by performing due diligence. Now more than ever, you need to redirect your hiring techniques and incorporate all of the recruiting methods available to you. Let’s be honest here- Your entire practice benefits when you conduct an appropriate reference or background check on any potential candidates!
Don’t forget to download the ultimate reference check guide now! If you are enjoying our series so far, please spread the word and share this with your Dental friends who would find this information of benefit!
Next week we will start our next series: “I hired someone…now what? How to retain TOP talent!” We will discuss proper onboarding and integration, employment contracts, job descriptions, performance reviews and much more! Till next time 😊
The Importance of a Confidentiality Agreement
Let’s start off by addressing what a confidentiality agreement is. It’s an agreement for your team to keep everything in your office confidential. The purpose of the agreement is for your team members to agree to maintain confidentiality regarding all confidential materials, patient information, processes, marketing, pending business transactions… just to name a few! This agreement outlines that all confidential information is kept strictly confidential both during and after their term of employment.
Why is this necessary?
As a business owner, you have worked hard to grow your practice and to provide the best treatment to your patients and build your reputation. It is important for you to protect all your hard work by having a confidentiality agreement in place. Everyone who comes to your office to work should sign one! This means all new and current team members should sign! One other area that is often overlooked is any temporary employees or candidates that come into your office for working interviews. You want to protect you and your practice.
We understand that temporary relief & working interviews are common in this industry, but have you ever given much thought to getting potential candidates to sign a confidentiality agreement prior to their interview?
The same goes for working interviews. These potential candidates may come into contact with, view, or handle confidential medical and personal patient information, products and/or system. This is information that is not readily available to the public and may compromise your practices competitive advantage in the marketplace in the event that sensitive business information relating to your practice is divulged.
Your business deserves to be protected! You worked so hard to start and build your business-- make sure it's protected! If you are missing this agreement, we have you covered! It might be some time to review your HR protocols and see what items are missing. Take our Dental HR audit check-up by downloading this ebook!
Time to rethink HR for your practice
Rethinking Human Resources for Dental
As a business owner, you need to be able to attract, hire and retain high-quality individuals to help you ensure that your practice succeeds. And that’s no easy task! What’s more, you need to be able to protect your practice by setting clear expectations and implementing policies that preserve the integrity of your business.
Ideally, these would be handled by a full-time Human Resources manager -- someone who understands the intricacies of HR in a manner that matches your expertise in dentistry. Hiring people for your practice is one thing, but Human Resources entails much more than just hiring and firing.
Human Resources -- Critical to the Success of Your Practice
Look at it this way: if you do Human Resources right, you can grow your business and keep your patients smiling in more ways than one! Not only do you attract the best employees; you also retain them and keep them on track with clear expectations and policies that outline important standards and practices. And when employees fail to live up to those expectations and standards, you are ready to discipline, retrain or, if the situation warrants, terminate their employment confidently, knowing that you are following all pertinent guidelines, legal and otherwise.
However, if you do Human Resources wrong or fail to give it the attention it deserves, the consequences can be costly and severe, putting your practice in jeopardy.
Hiring people becomes a game of chance. Sure, there are job boards that can help you find qualified candidates, but the screening and hiring process takes time, effort and energy. You can also find templates online for various policies, contracts, guidelines and other documentation, but these readymade pieces of content don’t consider the nuances that make your practice special and unique.
Doing it all by yourself is not a viable solution -- it only leaves you exhausted and unable to provide the excellent care that your patients expect.
No One-Size-Fits-All Solutions
Searching the web for advice and examples regarding your policies, contracts and documents may give you an education on some of the fundamentals of Human Resources. But you need Human Resources solutions that are strategically crafted with your specific practice in mind. This is where Stream Dental’s HR services can make a massive impact and keep you from making costly mistakes.
For many dentists, the idea of crafting specific policies doesn’t occur to them until an incident must be dealt with. For example, you may assume that your employees will adhere to a certain standard of appearance or dress. But unless this expectation is communicated, agreed upon and enshrined in an official policy document, you may find yourself having awkward conversations with employees who hold a different view of work-appropriate dress than you.
There can be over 50 official policies that dentistry practices should have, and Stream Dental is here to help you craft them in the manner that best suits your practice.
Some examples include:
• Policy Manual
• Confidentiality Agreement
• Holidays/Vacation and Sick Days
• Probationary Period
We don’t just supply a plan and let you figure it out; we work with you to develop a strategy that allows you to grow your business with the best people onboard!
Thankfully, Stream Dental Staffing Solutions understands the precise Human Resources needs of dental practices like yours!
Stream Dental -- Your Virtual HR Experts
You need a Human Resources solution that allows you to focus on doing what you do best -- treating your patients. Several solutions exist, but Stream Dental brings serval years of dental industry experience to the table in addition to top-notch, up-to-date HR practices and procedures that are crafted specifically for your business.
Let us be your virtual HR department!
Contact Stream Dental Today!
Human Resources gets a bad rap sometimes and is often misunderstood & over-looked! It goes beyond just hiring and firing! HR deals with the human aspects/needs of both employees and employers. Many dental practices do not have an HR department and the duties often fall on the Dentist or the Office Manager- who do not have up to date training and information on employment standards & regulations.
What is HR?:
Let’s start off by talking about what the Human Resource department does. The HR department needs to provide the knowledge, necessary tools, training, administrative services, coaching, staff development, legal and management advice, and talent management oversight that the rest of the organization needs for successful operation. HR departments must become attune to changes in the business and talent landscapes and help organizations navigate the changes in pursuit of their goals.
Another area that often gets overlooked in Dental practices is employment agreements and employee handbooks. Why are these documents so important?! The importance of having those in place are meant to protect not only the rights of you as an employer but also the rights (or powers) of your employees. These documents help ensure expectations and responsibilities of both the employee and employer are clearly defined.
A policy manual helps you communicate your company expectations to your employees by developing a clear a thorough manual. These will be your workplace guidelines that cover a wide range of workplace activities, from resolving conflicts to code of conduct to performance management, dress code, sick leave, vacation time and much more. Having these documents leaves no grey areas of what is expected of your employees.
We understand that recruiting takes lots of time. You want to find the right candidate to fit your team. It may take time to find the right candidate, but it’s important to do it right. If you hire the wrong person, there can be negative effects to having a bad hire, such as having an adverse impact on your team dynamic, quality of customer service, lost time and wasted money.
Gone are the days where HR just meant hiring and firing. There is so much more involved when it comes to your staffing needs. It may seem a bit overwhelming with running your own successful practice and having to juggle all the HR duties as well, but it can be done!
Stream Dental understands that you have a lot on your plate, as the owner of a growing Dental Practice, usually having little or no in-house Human Resource expertise! Our new services allow us to become your virtual HR department. Offering human capital solutions that provide the greatest impact on workplace productivity, employee engagement & retention and help you grow your business with the right people and processes.
When it comes to running a dental practice, dentists want to focus on treating their patients and not spending all their efforts on the stressful hiring process. It takes a lot of time to hire the right person. That's exactly where a recruiter would be beneficial. With the right kind of recruiter by your side, finding the best, experienced and ideal dental candidates becomes a lot easier.
Having the Right People: When you hire a new employee, you spend a lot of time, resources and money to get them trained. What happens if after all that effort, they quit or it doesn’t work out! The practice encounters a number of problems in the absence of well trained, experienced and knowledgeable staff. Having a great dental team in place allows the dental office to operate smoothly and achieve their desired goals.
Achieve Success and Business Goals: A recruiter can find you the right people for your team who can further aid you in fulfilling your business goals and steer your dental practice on the path of success. Remember, when you choose the right set of people today, you’ll find it more convenient to fulfill your targets tomorrow. Candidates with positive mindset bring a lot of energy and enthusiasm with them, which eventually benefits the office in the long run. An experienced recruiter can assess candidates on your behalf and spot the right ones for your practice. With their years of practice and experience, they can determine which candidates are serious about their careers and future and which ones are simply looking for nothing more than job security.
Save Time: Having a recruiter for your dental practice will aid you in saving a great deal of your time and energy, which you can further put towards expanding as well as strengthening your business. A recruiter will focus on getting you the right kind of dental professionals and assistants for your practice. This is a huge advantage for dentists & dental practices that do not have much time on hand to interview each and every candidate personally and then determine which ones are appropriate for their business. A recruiter will pre-screen and interview a number of candidates and review their resume to determine whether they are appropriate for the role or not. Recruiters dig into a candidate’s past experiences and current job profiles to analyze their true potential and capabilities.
Develop Long-term Partnership: Recruiters focus on building long-term relationships with their both candidates & clients. We help you find the best employees who fit your needs and your culture but that’s not all. We stick with you and your new hire during the critical onboarding process. We provide motivation so they can reach their full potential
Is your time valuable to you and your practice?! A lot goes into recruiting the right dental staff for various roles. Let a recruiter take over that task for you, so you can focus on your practice.
Contact Stream Dental today for a Free Consultation and let us assess your requirements and needs so we can find the right candidate for you!