The administration department of any organization plays a vital role in ensuring that the company operates in a smooth and hassle-free manner. In fact, efficient administrators work to help coordinate the entire office to help it run efficiently and achieving desired results. Like most companies, a dental practice too, has its own sets of challenges and needs effective administration to cater to their patients’ requirements as well as function and operate smoothly.
The Role of Administrators
You are a very important part of the team, the office needs you to run smoothly. You are also the “front-line” of a dental practice, you will usually be the first point of contact over the phone or on patient arrival. Remember, a lot of people may not be a fan of going to the dentist, so a pleasant smile and friendly demeanor go a long way! But there are other things that a Dental Administrator needs to excel at as well;
1. Being Organized: A dental practice needs to focus on developing appropriate operating procedures and processes. Dental Administrators should have an effective process in place to help the office run smoothly. From getting the office organized, to looking after all the front-line duties, Administrators should stress on developing appropriate administrative processes.
2. Ability to Multi-task: An administrator is responsible for administering the day-to-day activities of the office; from maintaining patient records to scheduling appointments, to maintaining the appearance and order of the dental office. You need to be flexible and able to juggle many responsibilities at once.
3. Being Personable: You are the first point of contact and often the first-person patients talk to. You need to be friendly and must put the patients first. You may even take the role of a “counselor” to help ease the patient's fears, if they have any, and be able to answer any questions they may have.
As a Dental Administrator, you help represent the dental practice. You must be professional, organized and friendly in treating patients in the right manner and cater to the requirements of the office. The administration department of any dental practice should emphasize on effective communication, making sure the office has processes and procedure in place and help with creating a smooth functioning office. You are a valued member of the dental team. They count on you to help with the office and your administrative duties!