Welcome back to week 2 of our “How to Attract & Retain Top Talent” series! Last week, we left with you a serious soul searching question- where do you see yourself and your office in 5 years? The direction you want to take your practice should make you seriously evaluate the decisions you need be making TODAY; including hiring! If you haven’t done this yet, stop now and go back to read last week's post before taking this next step!
Your Roadmap is ready!
People with goals succeed because they know where they are going and now that includes you! Congrats! This will now allow you to identify the traits, qualities, skills and cultural fit that you are looking for. Having this AHEAD of time will make a huge difference not only with developing your interview questions but also seeing what type of training will be required.
Top-notch qualities to look for
No matter what position you are hiring for, there are a few very important qualities to look for that will sky-rocket your practice:
In our profession, an eye for detail is crucial but this can go one step further when you add a critical and forward thinker to the mix. They can begin to look at your systems, protocols and see how to take it to the next level by making a few changes here or there! Imagine, having someone who can look at a more effective way to screen and educate your patients so they are coming regularly to their hygiene appointments. Your production will go through the roof! For accelerated growth to take place, look for someone who will go beyond merely completing tasks, focusing more on the fine details that bring about greatness.
We know that great things are in store for you and your practice, but change has to happen to be able to achieve those results. If you are looking to add a new service to your practice and are hiring someone who has that experience and skill set. Then they need to be adaptable to help put the work into to make the transition possible and your office a success! The best employees are the ones who aren’t so set in their ways that they are unable to remain effective when changes need to be made.
Let’s face it- there will be ups and downs on your journey but you need someone with a positive mindset. Someone who is genuinely passionate about their work, patients, and personal progress. Naturally, when things take a turn for the worse, they’re the first to begin looking for long-term solutions, as opposed to taking the easy way out.
4. Outstanding Customer Service
As the CEO of Zappos, Tony Hsieh said: “Customer service should not be a department, it should be the entire company.” Everyone in your office should have OUTSTANDING customer service! Your patients are the lifeline to the success of your practice! If every person in your office is not doing their best to provide an amazing experience, it will begin to affect your bottom line or worse, you might not be able to reach that 5-year goal. This is a non-negotiable trait when hiring; no matter how amazing their skills are! Skillset can be trained, but you can’t train someone to have good customer service!
Have you found anybody who possesses each of the above four qualities?
If not, resist the urge to settle! Your success is at stake here!
Next week we will show you how to recruit and screen to find the best candidates for your office!